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Payment Options:
Domestic orders:
PayPal, Credit Cards - (e.g. Visa, Master Card, American Express,) E-Check
Prepayment:
Money Orders or Cashiers Check
Products:
We Got Security can`t be held responsible for any misrepresentation associated with any product or price contained in catalogs, price lists or on our web site. Due to digital limitations, colors on internet images may appear different than the real product color.
Shipping:
We Got Security will ship all orders within 2 – 5 business days. However, should situations result in delays or non-delivery, we will not be held responsible.
You are responsible for all freight charges on shipments that are refused or returned with no fault of familyfirstsecurity.com.
Damaged shipment from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packaging and call the freight carrier to return and inspect the damage and file a claim. We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier. Defects in workmanship are covered under the satisfaction guarantee or extended guarantee below.
Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, return the product in the original condition that it came in. Return the product in its original carton within 5 days for exchange or credit..
Family First Security must be notified within five days of receipt of merchandise for any shortage of quantities and dissatisfaction of terms or condition of sale. Without such notification, it will be considered that the customer has completely accepted the order as shipped and invoiced.
All returns must include a prior return authorization number that can be received by emailing admin@familyfirstsecurity.com. This authorization number must appear on all packages and related documents. It is your responsibility to pay all return freight charges unless otherwise authorized. Any return without a valid authorization number will be refused. Products that show signs of extended customer use or abuse will not be accepted back for credit. All returns are subject to a 15% restocking fee.
We are not responsible for accidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Returns:
All returns must have prior approval. Upon approval you will be given an RMA code. You can use that code to track your return. All returns will be given as new merchandise, credit or refund. IF we issue you a refund it will be minus all shipping charges and there is a 10% restocking fee.
Family First Security, Inc
1005 W Lakewood Rd
West Palm Beach, FL 33405
1-561-598-2277
Fax: 1-561-833-0012
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DVR Surveillance Equipment
